Terms of Service

1. Acceptance of These Terms

By accessing this website, submitting a form, requesting a survey or purchasing a service, you confirm that you have read, understood and agreed to these terms. If you act on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms. If you do not agree, you should not use the website or the services.

These terms apply together with any written service agreement, quotation or statement of work that we issue for a specific project. Where a signed agreement conflicts with these terms, the signed agreement prevails for that project to the extent of the conflict.

2. Services We Provide

LONGDWELL SECURITY LLC provides computer integrated systems design and related security services, including access control systems, 24 hours a day alarm monitoring, camera and video verification, fire and carbon monoxide detection, entry and intercom upgrades, and monitoring plan management. We design, supply, install, program, commission, maintain and monitor these systems for homes, businesses and institutions.

The exact services for your site are set out in the quotation or statement of work we agree with you. Anything not expressly included in that document is not part of the service. We may propose changes during a project, and any change that affects scope, price or schedule requires written agreement before it is performed.

We may use subcontractors for specialist work, and we remain responsible for the services we contract to provide. We may also decline a project, or stop work on a project, where a site condition makes the work unsafe, unlawful or impractical.

3. Use of This Website

You may use this website for lawful purposes only. You agree not to attempt to gain unauthorised access to any part of the site or its systems, not to interfere with its operation, not to introduce malicious code, not to scrape content at a volume that degrades service and not to use the site to send unlawful, misleading or harmful material.

We may suspend or withdraw access to the website at any time, including for maintenance or security reasons. The content on the site is provided for general information and does not constitute a binding offer, a professional survey or a substitute for a site specific assessment.

You are responsible for the equipment and connection you use to reach the site, and for any consequences of using an outdated or insecure browser.

4. Quotations and Scopes

Quotations are based on the information available at the time and on the site conditions we can reasonably observe. Unless we state otherwise in writing, a quotation remains open for thirty days from its date and is subject to a survey that confirms the scope.

If we discover concealed conditions, such as damaged cabling, asbestos, structural obstructions, missing power or an unexpected fire loop, we will report the condition and may adjust the scope, price or schedule. We will not proceed with a material change to scope or price without your written agreement.

Drawings, door schedules and device lists that we produce are project documents. They are provided for the agreed project and are not a construction guarantee for work performed by others.

5. Client Obligations

You agree to provide safe and timely access to the site, to identify any hazard or restriction that affects our work, to obtain any permission needed from a landlord, tenant or authority, and to ensure that power and network services needed for the installation are available. You agree to give us accurate information about the building, its occupants and its existing systems.

You agree to keep the security system in the condition in which it was commissioned, to report faults or suspected tampering promptly, and to tell us when a person with a credential leaves your organisation or when a credential is lost. You agree to follow the operating instructions we provide, including instructions about arming, disarming and maintaining life safety devices.

Where a system depends on a telephone line, internet connection or mobile network that you supply, you are responsible for that service remaining active and adequate.

6. Access and Credentials

Access control systems depend on sensible administration. You are responsible for deciding who receives a credential, for the access rights assigned to that credential and for telling us promptly when rights must change. We issue, modify and retire credentials on your instruction, and we keep an audit record of the changes made.

You agree not to share keypad codes between people, because shared codes destroy the value of the audit trail and weaken the security of the system. You agree that we may rely on a request from a person we reasonably believe is authorised by your organisation, and you agree to tell us immediately if an authorised contact changes.

Cards and fobs remain the property of LONGDWELL SECURITY LLC unless the project documents state otherwise, and they must be returned or deactivated when they are no longer needed.

7. Monitoring Services

Monitoring is a service of observation, notification and coordination. It does not guarantee that a crime, fire, loss or injury will be prevented, and it does not replace emergency services. When a signal is received, an operator follows the response plan agreed with you, which sets out the call order, passcode checks and the point at which emergency services are asked to attend.

You agree to keep the response plan current, including keyholder names, contact numbers and passcodes, and to notify us of any change. Delays or failures in response can result from an outdated contact list, a failed communication path, a power or network outage, a device that has been disabled or a condition at the site that prevents effective action.

Where a signal path is supervised, we monitor its health and will report a loss of supervision. Where a path is not supervised, a silent failure is possible, and we will advise you of that limitation in the project documents.

8. Camera and Video Services

Camera systems record images for security purposes. You are responsible for ensuring that your camera coverage is lawful for your site, for informing the people who may be recorded where notice is required, and for placing any privacy masking or signage that the law demands. We will advise on good practice, but compliance with your specific obligations remains your responsibility.

Recordings are retained for the period set out in the project documents. After that period the recording is overwritten or deleted. You should export any clip you need to preserve before the retention period ends, because we cannot recover a recording that no longer exists.

Camera performance depends on lighting, weather, lens condition and network capacity. We specify equipment for the conditions we observe, but we cannot guarantee a clear image of every event, particularly in darkness, glare or adverse weather.

9. Fire and Life Safety Services

Fire and carbon monoxide systems are life safety systems, and their reliability depends on proper use, testing and maintenance. We install, program and test these systems to the standard we agree with you and to the manufacturer instructions that apply. We provide a zone map and test records at handover.

You agree to keep exits, detectors and notification devices clear and unobstructed, not to disable a device without telling us, and to arrange the inspections and tests that the law or your insurer requires. Where we perform scheduled inspections, we report defects and recommend repairs. We cannot guarantee the performance of a device that has been damaged, obstructed, disabled or neglected.

Life safety systems do not replace the need for an evacuation plan, training and compliance with fire codes, which remain your responsibility.

10. Fees, Invoicing and Renewals

Fees for installation work and for recurring services are set out in the quotation or agreement. Installation fees are invoiced according to the schedule in the agreement, and monitoring fees are invoiced in advance for each service period. Unless stated otherwise, invoices are due within thirty days of the invoice date.

Overdue amounts may attract a late charge where permitted by law, and we may suspend non emergency services while an account is overdue. You are responsible for taxes that apply to the services, other than taxes on our net income.

Recurring monitoring plans renew for successive periods unless either party gives notice of cancellation before the renewal date stated in the agreement. Fee adjustments for a renewal will be communicated before the renewal takes effect.

Where payment card details are handled by a payment processor, the processor terms apply, and we do not store full card numbers on our own systems.

11. Third Party Equipment and Platforms

Some systems include equipment or software supplied by third parties, such as panels, cameras, controllers, communication modules and viewing applications. Those items may be covered by the manufacturer warranty and by separate licence terms. We pass on the benefit of manufacturer warranties where we can, and we support the configuration we install.

We are not responsible for a third party decision to discontinue a product, change a platform, alter a subscription term or modify an application interface, although we will inform you and propose alternatives where that occurs. Where a platform is discontinued, we will quote the work needed to migrate to a supported alternative.

12. Intellectual Property

The content of this website, including text, layout, graphics and code, is owned by LONGDWELL SECURITY LLC or used with permission, and it is protected by applicable intellectual property law. You may view and print pages for your own reference, but you may not copy, republish or redistribute the content for commercial purposes without our written permission.

Project documents such as door schedules, zone maps, configuration files and test records are provided for the project they were created for. We retain ownership of our design documents and of our software configuration, and we grant you a licence to use them for the operation of your system.

Brand names and logos of third parties remain the property of their respective owners.

13. Confidentiality

Each party may receive information that the other treats as confidential, such as site layouts, access rules, passcodes, contact lists, pricing and technical configuration. Each party agrees to use that information only for the purpose of the project and to protect it with reasonable care.

Confidentiality does not apply to information that is already public, that is independently developed, that is received lawfully from another source or that must be disclosed by law or by a valid legal process. Where disclosure is required, the disclosing party will give notice where it lawfully can, so that protective steps may be considered.

Confidentiality obligations continue after the project ends for as long as the information remains sensitive.

14. Warranties and Disclaimers

We warrant that we will perform our services with reasonable skill and care and in accordance with the agreed scope and applicable law. We will remedy a defect in our workmanship that you report within the warranty period stated in the agreement. Manufacturer warranties apply to equipment as provided by the manufacturer.

Except as expressly stated, the services and this website are provided without further warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that a security system will prevent every loss, that monitoring will detect every event, that a camera will record every incident or that the website will be uninterrupted or error free.

You acknowledge that security systems reduce risk but cannot eliminate it, and that you remain responsible for reasonable security practices, insurance and supervision at your site.

15. Limitation of Liability

To the maximum extent permitted by law, LONGDWELL SECURITY LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or business opportunity, arising out of or relating to the services or this website, even if we were advised of the possibility of such loss.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the services is limited to the amount you paid us for the specific service giving rise to the claim during the twelve months before the event, or to the amount stated in the applicable agreement, whichever is greater.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.

16. Indemnity

You agree to indemnify and hold harmless LONGDWELL SECURITY LLC, its officers, employees and subcontractors against claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of a system, your failure to obtain a required permission, your misuse of credentials, or a claim that your camera coverage or data handling infringes the rights of another person.

We agree to indemnify you against claims that our own services infringe a third party intellectual property right, or that arise from our gross negligence or wilful misconduct, subject to the limitations in these terms.

A party seeking indemnity will give prompt notice of the claim, will allow the indemnifying party to control the defence where appropriate, and will provide reasonable cooperation.

17. Termination and Suspension

Either party may terminate an agreement as set out in that agreement or, where no notice period is stated, by giving reasonable written notice. We may suspend or terminate services immediately if an account is seriously overdue, if a site is unsafe, if a request would require unlawful action, or if there is a serious breach of these terms.

On termination you agree to pay for services performed and equipment supplied up to the termination date. We will stop monitoring at the end of the paid period and may deactivate credentials and remove our equipment where the agreement provides for removal. Provisions that by their nature should survive termination, including confidentiality, intellectual property, liability and governing law, will continue to apply.

18. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law principles. The parties agree to attempt good faith resolution of a dispute through discussion and, where appropriate, mediation before starting court proceedings.

Subject to any mandatory local law that applies to you, the parties agree that the state and federal courts located in Utah have jurisdiction over a dispute that is not resolved by discussion or mediation. Each party waives any objection to venue in those courts to the extent permitted by law.

Before pursuing a formal claim, please contact us using the details below so that we have a genuine opportunity to resolve the matter directly.

19. Changes to These Terms

We may update these terms to reflect changes in our services, in technology or in the law. When we make a material change, we will update the effective date at the top of this page and, where appropriate, provide a notice on the website or by email. Continued use of the website or services after a change takes effect constitutes acceptance of the updated terms. If you do not agree to a change, you may terminate in accordance with the applicable agreement.

20. Contact Information